Why Work With Us?
Established in 1985, Albatross Travel continues to take great pride in putting our customers at the very heart of everything we do. Providing a diverse and innovative range of tours at competitive prices, you can rely on Albatross Travel to deliver winning results for you, as well as offering the highest levels of service.
THE ALBATROSS WAY – STRONGER TOGETHER
Professional
We never forget our obligations as a business, or to each other. We take our work and our responsibilities to others seriously. We learn, we take ownership, and we address problems as and when they occur.
Human
We have a passion for treating people as human beings and individuals. Ours is an open, friendly culture where customers, suppliers, business partners and our people know that they will find empathy, warmth, fairness, trust and respect.
Win-Win
We are a solution-focused organisation. We believe that most situations can be resolved so that everybody feels good about the outcome. We offer our people opportunities and a positive safe working environment. In return, we ask for commitment to yourself through personal and professional development and a commitment to The Albatross Way.
What Our Customers Say – Read More >
Information About our Prices – Read More >
Products You Can Trust – Read More >
At Albatross Travel we invest time to Visit, Inspect and Grade all of the hotels that we promote. We take the time to look at the finer details of all the accommodation we use from whether there is a lift available to use and if there is coach parking on site.
Your Money is Safe with Albatross Travel
Your money is safe with Albatross Travel. The money you pay us is set aside until each tour is completed. These monies are held in a separate designated account or accounted for in a way which clearly identifies them as being held on behalf of clients. The only exceptions are when prepayments have been received on a non-refundable basis and/or prepayments have been made in advance to suppliers.
In addition, Albatross Air Tours is licenced by ATOL, meaning any money paid is financially protected, ensuring customers booked with the ATOL holder for an air package or a flight, do not lose money paid nor are not stranded abroad.
Guaranteed Service Levels & Response Times – Read More >
To ensure that you receive the best possible service, Albatross Travel provides a dedicated team for every customer. We have set response times which we aim to meet with every enquiry, by having an assigned team you will build a relationship which will guarantee that you get the best service available.
No Currency Surcharges – Guaranteed!
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All Albatross Travel tours are covered by our No Currency Surcharge Guarantee. Protecting your margins, our guarantee offers stability in an unstable world. The guarantee is valid from the point at which a written quotation is accepted in writing. |
Here When You Need Us
We hope that you will not have a problem on your tour but if you do, an experienced member of the Albatross Travel Team is available to help 24 hours a day 7 days a week via our out of hours contact number.
In the unfortunate event of a major crisis Albatross Travel has a fully trained Crisis Management Team on standby that can be mobilised in minutes.
We will also keep in contact with your drivers by text if you provide us with their mobile numbers prior to the beginning of each tour … and will remind them of our 24 hour ‘on tour’ helpline should any issues arise. We want your tours to run as smoothly as possible and will do our utmost to help you every step of the way!
Our Purpose, Ambition and The Albatross Way – Read More >
We have a clearly defined Purpose and Ambition and so our people are clear on the part they play in our success. We are a values driven organisation and have come up with 3 core values and associated behaviours in what we call The Albatross Way. Everything we do is driven by these.
Our Industry Accreditations – Read More >
Albatross Travel has been awarded Coach Wholesaler of the Year 6 times in the past 9 years and is an active member of all key industry organisations, including ETOA and the CTC.
Marketing Support
We want to help you sell your tours, which is why we offer you Marketing Support. So long as we have your company logo, we can design a flyer that you can choose to distribute via email, post or by hand to each of your potential customers. We can also design a poster for your office or coach windows. So long as the tour has been booked through Albatross Travel, we will go that extra mile!
A Team That Goes the Extra Mile
To ensure that you receive the best possible service, we provide a dedicated team for every customer. Your Service Team will take time to understand your business and tailor our products to your individual requirements.
Free Single Room for the Driver
No matter how many passengers are booked on your tour, we will ensure that a single room is provided for your driver FREE OF CHARGE (excludes London & Air Tours).
